The short version
We accept PDF, Word, and image files (PDF, DOC, DOCX, PNG, and JPG) up to 10 MB. If your upload fails, the message in the upload area explains why. Usually the fix is to make the file smaller, save it as a PDF, or try again after a connection hiccup.
Your files are stored securely and only shared with the employer whose role you applied to. No one else can see a file you upload.
What you can upload, and how big
| Where you're uploading | What we accept | Max size |
|---|---|---|
| Resume (application form) | PDF or Word | 10 MB |
| Cover letter, portfolio, or extra documents (application form) | PDF, Word, or an image | 10 MB |
| File answers (custom questions an employer added) | PDF, Word, or an image | 10 MB |
| Profile photo | PNG or JPG | 10 MB |
| Company logo and banner (employers) | PNG or JPG | 10 MB |
PDF is the most reliable choice everywhere. Word files work well for documents, and PNG or JPG for images.
Common messages and what to do
"File is too large. Max size is 10 MB."
Your file is over 10 MB. To fix it:
- Make the PDF smaller. Most PDF apps (Preview on Mac, Acrobat, or online tools) can save a PDF at a smaller size with barely any drop in quality.
- Save images at a lower resolution. A logo or banner doesn't need to be 4K. Something around 1920 by 1080 (or smaller) is usually plenty.
- Turn a Word file into a PDF. Saving as PDF often shrinks the file a lot, especially if the document has images inside it.
"Unsupported file type. Allowed: PDF, DOC, DOCX, PNG, JPG."
Your file isn't one of the types we accept. To fix it:
- For a document: save it as a PDF. Almost any tool (Word, Pages, Google Docs) can save to PDF.
- For an image: save it as a PNG or JPG. Preview, Photos, or any image editor can convert it.
- Steer clear of less common formats like Pages, OpenOffice, HEIC, WebP, and SVG, since we don't accept those.
The upload starts, then stops partway
Your connection interrupted the upload. To fix it:
- Try the upload again. A second attempt usually goes through.
- Switch networks if your Wi-Fi is shaky. Try mobile data, or a different Wi-Fi.
- Try a smaller file to see whether size is the issue.
- Try a different browser if yours has extensions that block uploads (some ad blockers and privacy tools do).
It looks like it uploaded, but nothing's there
The file went up, but the field didn't refresh. To fix it:
- Refresh the page and look at the upload area again.
- Upload it again if the field is empty.
- Make sure the file isn't empty. An empty file can look like it uploaded but won't show up properly.
Step by step
If the message doesn't make it obvious, work through this in order:
- Check the file size. Right-click the file and choose Get Info or Properties. Under 10 MB? Move on. Over? Make it smaller.
- Check the file type. Is it a PDF, Word, PNG, or JPG? If not, convert it.
- Try again. Sometimes the upload goes through cleanly on a second attempt.
- Switch browsers. Chrome, Edge, Firefox, and Safari all work. If one is stuck, try another.
- Turn off extensions for a moment. Ad blockers, privacy extensions, and some VPNs can get in the way. Try an incognito or private window.
- Try a small test file. Upload a 1 MB PDF as a check. If that works, the trouble is with your original file.
If you've tried all of these and the upload still fails, reach out to support with the file name, the file type, the file size, the message you're seeing, and which browser you're using.
Where uploads happen
- The application form: your resume, cover letter, portfolio, and any file questions the employer added.
- Your profile (your profile): resume, portfolio, and profile photo. These stay on your profile, so you don't have to upload them for every application.
- Company branding (Branding settings): your logo and banner.
- Employer profile (your profile): your photo.
- Mentor profile (Mentor settings): if you've set up a mentor profile.
The same file types and size limits apply everywhere.
Good to know
- Your files are stored securely. They're kept with restricted access, so only the right people see them. Employers see applications sent to their roles, but not files on your profile they didn't ask for.
- You'll see the upload's progress. A spinner shows while the file is on its way. Give it a moment to finish before you close the tab.
- Profile uploads carry over. The resume on your profile fills in as the resume on new applications, so there's no need to upload it for every role.
- Replace a file by uploading a new one. The new file takes the place of the old one in the same spot, with no separate remove step.
- One file per spot. The resume field on the application form takes one file. To send more documents, use the cover letter or portfolio spots, or combine everything into a single PDF.