Job Description

COMPENSATION & BENEFITS$60,000 + association-wide bonus opportunity, full-time employees receive medical, vision, dental, life, short- and long-term disability insurance, parental leave, and a retirement matching program. GBI employees enjoy paid-time-off (PTO) that is accruable based on a schedule and all employees are eligible for paid sick leave. Additionally, GBI is a 100% virtual organization.

SUPERVISORSr. Director, Membership & Community  

TRAVEL REQUIREMENTSPeriodic travel is required for membership recruitment, training and staff retreats.  Occasional travel may also be requested to represent GBI at meetings and events. Travel may be 10-30% depending on the time of year.

RESPONSIBILITIESThe Membership & Community Manager is responsible for engagement and coordination of GBI’s membership program. This role manages recruitment, retention, and relationship development with current and prospective members—ensuring a high-quality experience that promotes member value, satisfaction, and alignment with GBI’s mission. The ideal candidate is a relationship builder, detail-oriented, excels at friendly follow up, and passionate about sustainability and stakeholder engagement.

Membership Recruitment, Engagement & Retention

• Pitch and explain the benefits of membership to prospective members and as part of the efforts to retain existing members.
• Conduct follow up that results in closing new memberships and renewals, including asking for payment.
• Manage and enhance member benefits, including resources, exclusive events, recognition opportunities, and access to subject matter experts.
• Manage annual individual and organizational membership renewals and communications.
• Collaborate with marketing to create compelling member value messaging and campaigns.
• Support planning and execution of annual Membership Appreciation Week. 

 Relationship Management

• Serve as the primary point of contact for existing members, providing responsive, personalized support.
• Facilitate onboarding of new members and ensure continued engagement through consistent outreach and updates.
• Foster relationships with key member organizations to identify opportunities for collaboration and feedback.

 Cross-Functional Collaboration

• Work closely with the marketing, education, and program teams to align membership activities with organizational initiatives and events.
• Coordinate member involvement in advisory committees, case studies, webinars, standard development, and promotional partnerships.

REQUIREMENTS

• Ability to work remotely without supervision in a quiet and stable work environment.
• Internet access (non-reimbursable) with minimum download speed 15 mbps (30+ mbps recommended) and minimum upload speed 2 mbps (5+ mbps recommended)
• Occasional travel for training and events
• All employees are required to reside and work within the United States, preferably near Chicago or Kansas City.

QUALIFICATIONS

• 3+ years of sales & account management experience, preferably in sustainability, green building, or real estate sectors 
• Excellent written and verbal communication skills, with strong presentation abilities
• Strong analytical and organizational skills, with attention to detail
• Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel)
• Knowledge of sustainable design, green building rating systems, or environmental standards a plus
• Creative problem solver with an eye for detail and strong written, verbal, and visual storytelling skills
• Ability to work independently and manage multiple projects in a fast-paced environment
• Proficiency in Monday, or similar project management software

EDUCATION

• Associate’s degree in a related field or an equivalent combination of education and work experience

APPLICATION METHOD

Please submit your resume and cover letter to careers@thegbi.org or apply directly through our careers page. 

We Encourage All Interested Candidates to ApplyGBI recognizes that not all candidates will meet every qualification listed. We know that skills and experience can be gained in many ways, and we value diverse perspectives. If you’re excited about this role but don’t check every box, we encourage you to apply.